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Vaidyanathan Jayaraman, Sriram Narayanan, Yadong Luo and Jayashankar M. Swaminathan Offshoring Business Process Services and Governance Control Mechanisms: An Examination of Service Providers from India Production and Operations Management 22

Article first published online: 21 FEB 2012 | DOI: 10.1111/j.1937-5956.2011.01314.x

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