E-mail

E-mail a Wiley Online Library Link

Liana Victorino, Rohit Verma and Don G. Wardell Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality Production and Operations Management 22

Version of Record online: 22 OCT 2012 | DOI: 10.1111/j.1937-5956.2012.01382.x

Complete the form below and we will send an e-mail message containing a link to the selected article on your behalf

Required = Required Field

SEARCH