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Human Factors and Ergonomics in Manufacturing & Service Industries
Copyright © 2013 Wiley Periodicals, Inc., A Wiley Company
Edited By: Waldemar Karwowski and Gavriel Salvendy
Impact Factor: 0.612
ISI Journal Citation Reports © Ranking: 2011: 12/15 (Ergonomics); 29/37 (Engineering Manufacturing)
Online ISSN: 1520-6564
The Human-Side of Service Engineering
The Human-Side of Service Engineering
Volume 23, Issue 1 Jan-Feb Publish 12/12
Special Editors: James Spohrer and Louis Freund
Preface
Louis E. Freund, James C. Spohrer Editors
Service systems design: An intentional agent perspective
Lysanne Lessard, Eric Yu
Describing service systems
Robert J. Glushko
The human side of organizational change: Compliance and management control systems in Italian public utilities
Gianluigi Mangia, Mario Pezzillo Iacono, Paolo Canonico, Marcello Martinez, Riccardo Mercurio
Service systems and the social enterprise
Stephen Tracy, Kelly Lyons
Characterizing organizations as service systems
Kelly Lyons, Stephen Tracy
Municipal Service Delivery: A Multi-Stakeholder Framework
Paul R. Messinger
Designing a Web-based Behavior Motivation Tool for Healthcare Compliance
Raymund J. Lin, Sreeram Ramakrishnan, Henry Chang, Susan Spraragen, Xinxin Zhu
The Human-Side of Service Engineering
Louis E. Freund, James C. Spohrer