Research Article
The Role of Website Quality on PAD, Attitude and Intentions to Visit and Recommend Island Destination
Abstract
This study investigates the effect of website stimuli on positive attitude and intentions to visit and recommend, through three emotional responses (pleasure, arousal and dominance). The model was tested regarding three island‐related websites. Findings show the role of emotions as mediators between website quality attitude and intentions. Arousal and dominance are revealed to be more important in the formation of a positive attitude than pleasure. Visual appeal and ease of use, followed by information, seem to be the most important components in forming a perception of the islands' website quality. Copyright © 2014 John Wiley & Sons, Ltd.
Citing Literature
Number of times cited according to CrossRef: 21
- Ricardo Godinho Bilro, Sandra Maria Correia Loureiro, Yonggang Jia, Xiaolei Liu, Shaotong Zhang, Hongxian Shan, Jiewen Zheng, How can Stimuli and Emotions Help Increase Brand Advocacy, Wave-Forced Sediment Erosion and Resuspension in the Yellow River Delta, 10.1007/978-3-030-02568-7_101, (375-382), (2020).
- Jano Jiménez-Barreto, Natalia Rubio, Sara Campo, Sebastián Molinillo, Linking the online destination brand experience and brand credibility with tourists’ behavioral intentions toward a destination, Tourism Management, 10.1016/j.tourman.2020.104101, 79, (104101), (2020).
- Sandra Maria Correia Loureiro, Ricardo Godinho Bilro, Be or Not Be Online Engaged, Exploring the Power of Electronic Word-of-Mouth in the Services Industry, 10.4018/978-1-5225-8575-6.ch002, (18-34), (2020).
- Rob Law, Evaluation of hotel websites: Progress and future developments (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management), International Journal of Hospitality Management, 10.1016/j.ijhm.2018.06.005, 76, (2-9), (2019).
- Sandra Maria Correia Loureiro, Exploring the role of atmospheric cues and authentic pride on perceived authenticity assessment of museum visitors, International Journal of Tourism Research, 10.1002/jtr.2265, 21, 4, (413-426), (2019).
- Qing Huang, Xiao-Yi Li, Xue-Jia Jia, Hui Li, Global hospitality growth and institutional quality, Journal of Hospitality and Tourism Management, 10.1016/j.jhtm.2019.10.008, 41, (117-128), (2019).
- Sandra Maria Correia Loureiro, Ricardo Godinho Bilro, Arnold Japutra, The effect of consumer-generated media stimuli on emotions and consumer brand engagement, Journal of Product & Brand Management, 10.1108/JPBM-11-2018-2120, ahead-of-print, ahead-of-print, (2019).
- Domingo Fernández-Uclés, Enrique Bernal-Jurado, Adoración Mozas-Moral, Miguel Jesús Medina-Viruel, The importance of websites for organic agri-food producers, Economic Research-Ekonomska Istraživanja, 10.1080/1331677X.2019.1694426, (1-14), (2019).
- Tahir Albayrak, Sezer Karasakal, Özge Kocabulut, Aslıhan Dursun, Customer Loyalty Towards Travel Agency Websites: The Role of Trust and Hedonic Value, Journal of Quality Assurance in Hospitality & Tourism, 10.1080/1528008X.2019.1619497, (1-28), (2019).
- Ricardo Godinho Bilro, Sandra Maria Correia Loureiro, João Guerreiro, Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy, Journal of Hospitality Marketing & Management, 10.1080/19368623.2018.1506375, 28, 2, (147-171), (2018).
- Jianwei Qian, Rob Law, Jiewen Wei, Knowledge mapping in travel website studies: a scientometric review, Scandinavian Journal of Hospitality and Tourism, 10.1080/15022250.2018.1526113, 19, 2, (192-209), (2018).
- Jano Jiménez Barreto, Natalia Rubio, Sara Campo Martínez, The online destination brand experience: Development of a sensorial–cognitive–conative model, International Journal of Tourism Research, 10.1002/jtr.2258, 21, 2, (245-258), (2018).
- Jano Jiménez-Barreto, Sara Campo-Martínez, Destination website quality, users’ attitudes and the willingness to participate in online co-creation experiences, European Journal of Management and Business Economics, 10.1108/EJMBE-11-2017-0048, 27, 1, (26-41), (2018).
- Sandra M.C. Loureiro, Luisa Cavallero, Francisco Javier Miranda, Fashion brands on retail websites: Customer performance expectancy and e-word-of-mouth, Journal of Retailing and Consumer Services, 10.1016/j.jretconser.2017.12.005, 41, (131-141), (2018).
- Quyen Phu Thi Phan, Michal Pilík, THE RELATIONSHIP BETWEEN WEBSITE DESIGN AND POSITIVE EWOM INTENTION: TESTING MEDIATOR AND MODERATOR EFFECT, Journal of Business Economics and Management, 10.3846/jbem.18.5690, 19, 2, (382-398), (2018).
- Ricardo Godinho Bilro, Sandra Maria Correira Loureiro, Faizan Ali, The role of website stimuli of experience on engagement and brand advocacy, Journal of Hospitality and Tourism Technology, 10.1108/JHTT-12-2017-0136, 9, 2, (204-222), (2018).
- Eduardo Parra-López, José Alberto Martínez-González, Tourism research on island destinations: a review, Tourism Review, 10.1108/TR-03-2017-0039, 73, 2, (133-155), (2018).
- Brahim Zarouali, Evert Van den Broeck, Michel Walrave, Karolien Poels, Predicting Consumer Responses to a Chatbot on Facebook, Cyberpsychology, Behavior, and Social Networking, 10.1089/cyber.2017.0518, 21, 8, (491-497), (2018).
- Moez Ltifi, Electronic Services Co-Creation Experience: Telecommunications Sector in Tunisia as an Example, Journal of Global Marketing, 10.1080/08911762.2017.1362493, 31, 3, (210-223), (2017).
- undefined Lee, sin-bok, undefined Chan-Wook Park, undefined Lee Yong-Kwan, 소셜네트워크 게임 이용자의 감정반응요인과 특성이 만족과 몰입을 통해 밀착도에 미치는 영향, The Journal of Cultural Policy, 10.16937/jcp.31.2.201708.138, 31, 2, (138-161), (2017).
- Tamer H. Elsharnouby, Abeer A. Mahrous, Customer participation in online co-creation experience: the role of e-service quality, Journal of Research in Interactive Marketing, 10.1108/JRIM-06-2014-0038, 9, 4, (313-336), (2015).
