• Issue
    Volume 25, Issue 3
    293-437
    May 2004
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Research Articles

Free Access

Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study

Wilmar B. Schaufeli,  Arnold B. Bakker, 
  • Pages: 293-315
  • First Published: 30 March 2004

Redesigning computer call center work: a longitudinal field experiment

Michael Workman,  William Bommer, 
  • Pages: 317-337
  • First Published: 30 March 2004

Mapping cognitions to better understand attitudinal and behavioral responses in appraisal research

Robert P. Wright, 
  • Pages: 339-374
  • First Published: 30 March 2004

General self-efficacy and self-esteem: toward theoretical and empirical distinction between correlated self-evaluations

Gilad Chen,  Stanley M. Gully,  Dov Eden, 
  • Pages: 375-395
  • First Published: 30 March 2004

The customer is not always right: customer aggression and emotion regulation of service employees

Alicia A. Grandey,  David N. Dickter,  Hock-Peng Sin, 
  • Pages: 397-418
  • First Published: 30 March 2004

Networking behaviors and career outcomes: differences for men and women?

Monica L. Forret,  Thomas W. Dougherty, 
  • Pages: 419-437
  • First Published: 30 March 2004